Returns Policy

Last updated: 5/27/2024

Returns Policy

At Gifts from the Heart, we are committed to ensuring your satisfaction with our personalized products. Due to the custom nature of our items, please review the following return policy carefully:

Eligibility for Returns:

  • All return requests must be made within 14 days from the delivery date.
  • Items must be in new and unused condition.
  • Custom and personalized items are not eligible for return unless they arrive damaged or defective.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at 1-800-516-3691 or email us at support@giftsfromtheheart.com. Provide your order number and details about the product you wish to return.
  2. Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and return instructions.
  3. Packaging: Securely pack the item(s) in the original packaging, including any accessories, manuals, and documentation. Clearly mark the RA number on the outside of the package.
  4. Shipping: Ship the return package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.

Refunds:

  • Once we receive and inspect the returned item(s), we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable.

Damaged or Defective Items:

  • If you receive an item that is damaged or defective, please contact us immediately at 1-800-516-3691 or support@giftsfromtheheart.com.
  • Provide your order number, a description of the issue, and photos if applicable.
  • We will arrange for a replacement or a full refund, including shipping charges.

Non-Returnable Items:

  • Custom and personalized items (unless damaged or defective)
  • Items marked as final sale

International Returns:

  • International customers are responsible for return shipping costs.
  • Duties, taxes, and fees are non-refundable.

Return Address:

Gifts from the Heart

3359 Babcock Blvd.

Pittsburgh, PA 15237

Contact Us: If you have any questions about our return policy, please contact our customer service team at 1-800-516-3691 or support@giftsfromtheheart.com. We are here to help and ensure your complete satisfaction.

Crafting Treasures, Cherishing Moments: Our Journey

Welcome to 'Gifts from the Heart,' where our story is woven from threads of heartfelt connections and the artistry of personalized treasures.

Our journey began with a simple belief—that the most extraordinary gifts are not just objects but vessels of cherished moments. Founded by passionate artisans driven by a love for meaningful gestures, 'Gifts from the Heart' embarked on a mission to redefine gifting.

Every creation in our collection is born from the desire to encapsulate emotions and celebrate relationships. With meticulous attention to detail, we craft each piece to resonate with its recipient, to spark joy, evoke nostalgia, or simply convey a heartfelt message.

At the core of our ethos lies the essence of personalization. We understand that true elegance is found in the unique, the tailored, and the bespoke. That's why we've curated a collection that transcends trends—where every item is a canvas waiting to be adorned with personal touches, engraved with sentiments, or customized to reflect the story it carries.

Our artisans pour their expertise and passion into every creation, whether it's a time-honored accessory for him or a delicate keepsake for her. We celebrate diversity in taste and style, ensuring that every individual finds something that resonates deeply.

But beyond the craftsmanship lies the beating heart of our brand: the connections we nurture. Each gift exchanged represents an unspoken bond, a shared moment, a celebration of life's milestones—be it a graduation, an anniversary, a birthday, or a simple gesture of appreciation.

'Gifts from the Heart' isn't just about products; it's a sanctuary for emotions. We invite you to explore our collection, to discover treasures that echo your sentiments, to commemorate relationships, and to create memories that linger long after the unwrapping.

Thank you for being a part of our story. As we continue to craft treasures and cherish moments, we are honored to accompany you on your journey of heartfelt connections.

With gratitude,

The 'Gifts from the Heart' Team